Store Policies

If you have any questions or concerns, feel free to send me an email to info@oleologysoap.com

Oleology Soap accepts PayPal and Credit Cards (VISA, MasterCard, Discover, and Amex) payments

only. All orders must be paid in full before that will be shipped.

Oleology Soap turnaround time starts the next business day after you place an order.  Any order

after 5PM Eastern Time will be considered to be placed the next day.  Orders that include handcrafted

body scrub will have a turnaround time of approximately 4 days, as those products are made

fresh.  All other orders have a two to three business day turn around. Business days do not include

weekends or major holidays.

Due to the nature of bath and body products, ALL SALES ARE FINAL.  If a product arrives damaged, received wrong order

or have any other concerns, please feel free to contact us at info@oleologysoap.com with in (2)

two days of receiving your damaged or wrong product regarding your order.

Orders cannot be cancelled once they have been shipped. Oleology

Soap reserves the right to cancel any unshipped order. Oleology Soap has the

right to terminate a transaction for any reason, at any time.

Customer MUST be sure that the address have been typed correctly at the time the transaction is

placed. Returns or cancellation request due wrong address inserted will NO ACCEPTED.

All orders ship via United States Postal Service priority mail or, if light enough, first class

mail. Orders will be processed within 1-3 business days. Holidays or non-business

days may affect. If you need products to arrive sooner, please contact me and I will be happy

work with you. Any change on shipping or processing time the customer will always notified via

email. USPS is our preferable shipping method, a tracking number will be provided after transactions

has been processed and ready to ship. Customer MUST be sure that the correct address have been

type at the time the transaction is place. IF your tracking number information is

update it as delivered we are NOT responsible for a refund due lost/theft or wrong

address package. All lost/theft claims needs to handle by the customer directly

with USPS.

Thank You!